Back to the top

FAQ’s

BOOKING

The first step is to complete the inquiry form on the website. After completing the inquiry form, a link will be provided to you for booking.
Cash, Credit Cards, PayPal, Cash App, Square, and Zelle
A non-refundable $50 deposit is required to book that will count toward your session/event. Photography/Event Photography: Full payment is due before or by the start of the session/event. A partial payment of 50% of the full amount is required for Videography, Digital Art, and Paintings. The remaining 50% is due at the completion of the project.
The cancellation deadline is 24 hours prior to your photo session/event for a refund minus the deposit fee. No refund will be provided for canceling within 24 hours or No Call/No Shows.

PHOTO SESSIONS

There are no rules to your personal style. Wear clothes that represent you and who you are. With that said, for photography sessions outside, it's best that your attire compliments the environment you take photos in for maximum visuals. NOTE: 1) The camera picks up wrinkles so make sure your clothes are groomed & comfortable. Definitely keep this in mind when being photographed for graduation photos to steam/iron your gown before your photo session if you are providing your own gown. 2) Ladies don't forget if you are being photographed in heels to bring comfortable shoes after your session.
Photo sessions are booked in 30 minute, 90 minutes, and 4 hour sessions. Makeup, hair, and other grooming are to be completed before the photo session begins; unless you are purchasing more session time to include makeup.
No more than 1 person is allowed to accompany the client. Additional people can become a distraction and prolong the session resulting in additional fees.
Majority photo sessions are taken outside, but a studio can be rented hourly. If you have an alternate commercial indoor location available, please let me know prior to booking. If you would like for me to come to you, in-home studio options. (Must have a minimum of 10 ft available space to accommodate photographic setup/equipment.
My personal preferences is to shoot during the mornings and late afternoons, especially during the summer months here in Houston. I am available during the midday if you desire to have the photo session then.

POST PROCESSING

Once you have made your final selections, I edit those photos for print and however you plan to distribute them. NOTE: Editing photos include making adjustments to the actual photo (i.e. color corrections, contrast, brightness, etc...) Retouching is a more detailed process to the actual subject (i.e. skin blemish removal, fly away hair, remove background, etc.)
A link to a private photo album will be sent to you via text/email within 3-7 business days. From there, you make your final selections for editing.

DELIVERY

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: USA: 5- 8 business days International: 10-20 business days Shipping is still delayed in some areas due to the Covid pandemic. We ask for your patience during this time. If you have not received your order by the 10th business day, contact us and we will look into the matter.
We work with an on-demand order fulfillment company with facilities worldwide!
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following: - Check your shipping confirmation email for any mistakes in the delivery address. - Ask your local post office if they have your package. - Stop by your neighbors in case the courier left the package with them. PRO TIP: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at shop@artistikrebel.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

RETURNS

All sales are final. We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at shop@artistikrebel.com!
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at shop@artistikrebel.com with photos of wrong/damaged items and we’ll sort that out for you.
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

ORDERS

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at shop@artistikrebel.com
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at shop@artistikrebel.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!